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AN IMPORTANT MESSAGE REGARDING REMS
September 24, 2024
TO OUR VALUED MEMBERS
As most club applications have been vetted and approved (83 clubs), you are becoming familiar with the Swimming Canada Registration and Event Management System. Please know that we are profoundly aware of the many issues occurring as club registrars endeavour to register swimmers, coaches and officials. We are doing our very best to provide both Swimming Canada’s resources and information, as well as taking the time to generate and support that messaging with Swim BC information.
To say we are being inundated with requests for assistance would be understating the current environment – we are being overwhelmed. To address this, we are taking a step back and asking all clubs to:
- PLEASE, read all the information in all links that you have been afforded.
- PLEASE, ensure the person you identified as a registrar is the “point person” in your organization.
- PLEASE, submit your issue(s) via the Swim BC Registration / REMS Inquiry Form. We are triaging these issues to Swimming Canada if needed – please do not continue to ask if there are updates.
At this time, we cannot answer individual email or telephone calls – this week some Swim BC staff are heading to Calgary for the Swimming Canada AGM and CSCA Conference, others are actively planning fall technical events – we do not have the capacity to trouble-shoot the REMS at this time.
For meet sanctioning and entries – the REMS functionality to provide these tasks is not available and will not be available until mid-October. The interim Swim BC meet sanction process can be found here.
This is an extraordinary circumstance that no one could have predicted nor prepared for. We kindly ask for your patience; we will know more after the meetings in Calgary this week. In the meantime, to continue your club activities, please ensure your swimmers, coaches and officials appear on an internal club registration database, whether that be in PoolQ, TeamUnify, or a spreadsheet.